Privacy Policy

Who We Are

This Privacy Policy applies to Speciality Coatings, a New Zealand-owned business based in Hamilton, Waikato, New Zealand. We operate the website at specialitycoatings.co.nz and supply waterproofing, roof coating, and protective coating systems to customers across New Zealand.

We are committed to handling your personal information in accordance with the New Zealand Privacy Act 2020 and the information privacy principles it contains.

What Information We Collect

We only collect personal information that is necessary for our business operations. This may include:

• Your name, email address, phone number, and delivery address when placing an order or making an enquiry.
• Your company name and trade details if you apply for a trade account or the approved applicator programme.
• Messages and enquiries submitted through our contact form.
• Account login details if you create a customer account on our website.

• IP address, browser type, and pages visited when you use our website.
• Cookies and similar tracking technologies (see the Cookies section below).
• Transaction and order history when you purchase from us.

• Payment information is processed securely by Shopify Payments — we do not store your full card details.
• If you interact with us via social media, we may receive information from those platforms in accordance with their privacy policies.

How We Use Your Information

We use your personal information only for the purposes for which it was collected, or for related purposes you would reasonably expect. These include:

• Processing and fulfilling your orders, including dispatch and delivery communications.
• Responding to enquiries, technical questions, and customer service requests.
• Managing your customer account and trade account, if applicable.
• Sending order confirmations, shipping notifications, and other transactional emails.
• Sending marketing communications, where you have opted in to receive them.
• Improving our website, products, and services based on usage data.
• Complying with legal obligations, including tax and accounting requirements.
• Detecting and preventing fraud or unauthorised activity.

You may opt out of marketing emails at any time by clicking "unsubscribe" in any email we send, or by contacting us directly.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, including:

• Shopify — our e-commerce platform, which processes orders and stores customer data. Shopify's privacy policy can be viewed at shopify.com/legal/privacy.
• Payment processors — to securely process your transactions.
• Freight and courier providers — to deliver your orders.
• Email service providers — to send transactional and marketing communications.
• Analytics and advertising providers — such as Google and Meta, to help us understand website usage and deliver relevant advertising.

All third-party providers are required to handle your information securely and only for the purposes we specify. We may also disclose information if required to do so by law or in response to a valid legal request.

Storage & Security

We take the security of your personal information seriously. Our website is hosted on Shopify's secure platform, which uses industry-standard SSL encryption for all data in transit.

• All payment transactions are encrypted using SSL technology.
• We do not store full credit card or payment card details on our systems.
• Access to personal information within our business is limited to those who need it to perform their role.
• We retain your information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

While we take all reasonable steps to protect your information, no transmission over the internet is completely secure. We cannot guarantee the absolute security of information you transmit to us.

We retain customer order and account information for a minimum of 7 years to meet our tax and legal obligations. Marketing preferences and contact enquiries are retained for as long as is reasonably necessary and may be deleted on request.

Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and help us understand how the site is used.

• Essential cookies — required for the website to function, including your shopping cart and session data.
• Analytics cookies — used to understand how visitors interact with our website (for example, Google Analytics). Data is anonymised where possible.
• Marketing cookies — used to show relevant advertising based on your browsing behaviour, where you have consented.

You can control and manage cookies through your browser settings. Disabling certain cookies may affect website functionality. By continuing to use our website, you consent to our use of essential cookies.

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you.
• Correct any personal information that is inaccurate or out of date.
• Request deletion of your personal information, subject to our legal obligations to retain certain records.
• Withdraw consent to marketing communications at any time.
• Make a complaint to the Office of the Privacy Commissioner if you believe we have breached the Privacy Act.

To exercise any of your rights, please contact us using the details below. We will respond to all requests within 20 working days, as required by the Privacy Act 2020.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on this page.

Continued use of our website after any changes constitutes your acceptance of the updated policy.

Privacy Enquiries

If you have any questions about this Privacy Policy, wish to access or correct your information, or want to make a complaint, please contact us: